Terms of Use

Last updated: 22 September 2026. Changes take effect under section 16.

These Terms govern Voxum, voxum.net and the analytical features described here (the “Service”), provided by Voxum Software Technology - FZCO (the “Company”, “we”). They govern the relationship between the Company and you.

1. Acceptance

You are given an opportunity to read the Terms before creating an account or purchasing. A contract arises following proper acceptance, including an electronic action provided by the interface. Website use alone does not replace consent that the law requires separately.

The Risk Disclaimer explains analytical limitations. The Privacy Policy and Cookie Policy explain data processing. Acceptance does not enable voluntary AI improvement or optional cookies.

2. Eligibility

You must be at least 18 and old enough to contract under applicable law. You need authority if acting for an organisation. You must not use the Service contrary to applicable sanctions or other mandatory restrictions.

3. Account and sign-in

Sign-in is available through methods offered in the app, including Google, Apple and Telegram. We receive information supplied by the selected provider, such as an identifier, name and available email address. Some providers do not supply email or use a relay address.

Provide accurate details and maintain access to your sign-in method. Sensitive changes may require verification. Contact support if the ordinary verification method is unavailable; proportionate evidence of account ownership may be required.

Protect devices, codes and credentials. Report suspected unauthorised access. Responsibility for unauthorised acts depends on circumstances and law and is not automatically imposed on you regardless of fault.

4. Prohibited conduct

Do not violate law or others' rights, disclose others' secrets or unlawful content, distribute malware, interfere with infrastructure, bypass access or payment restrictions, impersonate others or abuse invitations, trials or refunds.

Do not extract data in bulk or reproduce the Service for resale without permission, except where expressly permitted by law. Reverse-engineering and interoperability restrictions do not override non-waivable statutory rights. A good-faith vulnerability report is not itself abuse.

5. Intellectual property

The Company and its licensors retain rights in the software, design and their materials. During lawful access you receive a limited, non-exclusive right to use the Service as intended. This grants no trademark or resale rights.

You retain rights in your original content. Third-party materials are subject to their licences. Section 8 addresses user content.

6. Plans and payments

6.1 Plans and purchase offer

Free, Trader, Pro and Black are available. Free requires no subscription. Paid plans expand features and quotas. The final price, currency, taxes, billing period, trial conditions and next charge are shown before purchase confirmation in the application and store.

Swipe or scroll horizontally to view the full table.

These are reference base prices, not a guarantee of identical pricing worldwide. Regional prices and tax inclusion depend on the store offer; the full payable amount is disclosed before purchase. An annual subscription is paid in one instalment, not twelve monthly payments.

6.2 Access and limits

Swipe or scroll horizontally to view the full table.

Exact numerical limits for the current offer are shown in the application before purchase and form part of that offer. This table does not permit retrospective reduction of purchased entitlements.

Swipe or scroll horizontally to view the full table.

A visible button does not mean unlimited access. Deleting an object is not guaranteed to restore a consumed quota. “No plan limit” does not mean unlimited computing resources, absence of reasonable technical safeguards or permission to abuse the Service. Such safeguards must not secretly deprive users of ordinary purchased use.

6.3 Builder blocks

Blocks define price, time, session, market-structure and risk rules. The plan determines access to each block, as displayed in the builder. Copying a strategy does not automatically grant rights to unavailable blocks. Changes to paid features follow section 16.

6.4 Trials

A trial is available only where an offer exists and its eligibility conditions are met. Duration, eligibility, subsequent price and charging time are disclosed before confirmation. Installation or a new account does not guarantee another trial.

For an automatically renewing offer, cancel within the store's specified deadline. Apple free or discounted trials should be cancelled at least 24 hours before they end. The effect on remaining trial access depends on the particular offer and store rules.

6.5 Payment and restoration

Apple App Store or Google Play processes purchases; RevenueCat helps verify entitlements. We do not receive full card numbers. Use “Restore purchases” and the relevant store account if access does not restore automatically; contact support if needed.

6.6 Renewal and cancellation

Subscriptions renew automatically unless cancelled in time in the relevant store's subscription settings. Uninstalling, signing out or contacting support does not itself switch off store renewal.

After cancellation, paid access generally continues until period end, subject to refunds, particular trial terms and other lawful exceptions. Price changes and required confirmations also follow store rules. You may decline the next period.

6.7 Refunds and mandatory rights

Apple purchase requests may be submitted through reportaproblem.apple.com; Apple reviews them under applicable rules. Google Play offers a store procedure and contact with the developer: the Company can process refunds within its available authority. Send the purchase identifier, not card credentials.

Store rules and these Terms do not exclude mandatory rights to withdraw from distance contracts, remedy defects, obtain price reductions or refunds where applicable. Starting digital-content delivery does not automatically extinguish withdrawal rights: statutory conditions, including necessary separate consent and acknowledgement, must be met.

6.8 Free access

Free has restricted features; subscriptions expand access. These Terms do not promise extra runs or removal of restrictions for watching advertisements. Refusing voluntary AI improvement does not change your plan or reduce its features.

6.9 Promotions, referrals and former plans

An offer states its duration, reward and restrictions. Referral rewards may extend Voxum access but do not themselves move the charge date of a store subscription.

Fictitious accounts and circumvention are prohibited. Proven abuse may result in cancellation of the relevant reward, with an explanation and opportunity to contact support. Migration from an old plan or promotional-access changes do not arbitrarily extinguish acquired rights.

7. AI

Support answers product questions; Ask AI analyses a selected trade; the adviser discusses strategies; backtest analysis explains results. Availability depends on plan. A historical score or comparison is not a guaranteed probability of the next outcome.

Responses can be wrong or incomplete. Verify them before use. Answering requires related context; improving models from new conversations is permitted only after separate activation of “Help improve Voxum AI”. You can switch it off in Settings without losing plan features. See the Privacy Policy.

8. Your content and sharing

You retain rights in your strategies, notes, images and other materials and confirm your right to submit them. You grant a non-exclusive permission to process, store, technically reproduce and display them only as needed for requested features, security, support and lawful obligations.

This is not perpetual permission for advertising or AI training. An additional voluntary purpose requires its own designated choice.

When sharing a strategy or result, recipients of the link or code can view and copy available content. Do not include secrets or others' personal data. Copies already received are also addressed in section 15. The Company does not guarantee authorship, completeness or profitability of others' materials.

9. Personal data

The Privacy Policy describes categories, grounds, recipients, retention and rights. A content licence does not replace a personal-data processing ground. Optional website analytics is controlled separately from acceptance of these Terms.

10. Third-party services

Sign-in, stores, quotes, economic data, infrastructure and notifications may depend on external providers. Their independent services have separate terms. The Company retains responsibilities for its own service and selected processors under applicable law.

The described analytical features use virtual positions, not brokerage accounts. A separate real-order execution product requires separate terms and is not connected merely by acceptance of these Terms.

11. Quality and limitations

Voxum provides analytical tools, not a promised trading result. Delays, errors and temporary unavailability are possible; maintenance takes reasonable account of users' interests.

“As is” and “as available” clauses apply only to the extent lawful. They do not remove agreed characteristics, proper performance duties or mandatory consumer remedies.

12. Liability

To the extent lawful, the Company is not responsible for market losses or indirect losses from independent trading decisions. Where a contractual cap is permitted, aggregate Service-related liability is limited to the greater of USD 500 or your actual Service payments in the 12 months before the event giving rise to the claim.

Limits and exclusions do not cover fraud, wilful misconduct, gross negligence or liability that cannot be limited. Mandatory consumer rights and statutory refund or defective-service claims remain. A single event does not create separate cumulative caps under different documents.

This also includes liability for death or personal injury where it cannot lawfully be excluded or limited.

13. Third-party claims

You are responsible, within applicable law, for substantiated third-party claims and reasonable documented costs caused by your culpable violation of law, others' rights or these Terms. This excludes consequences attributable to the Company or its providers.

We notify you, allow reasonable participation in the defence and do not assume settlement obligations for you without consent. Lawful use does not oblige you to cover all Company expenses.

14. Restriction and termination

We may proportionately restrict access for material breach, proven abuse, a security threat or a mandatory legal requirement. Unless unsafe or legally prohibited, we explain the reason and allow correction or a challenge through support.

Urgent restrictions may last for the necessary period. They do not automatically remove lawful refund rights. If we end a paid service without user breach, mandatory remedies and proportionate treatment of the unused period apply.

15. Account Deletion by User

You have the right to delete your account and request erasure of your personal data at any time, subject to the provisions of this Section and our Privacy Policy.

15.1 How to Delete Your Account

You can delete your account yourself, directly in the application: open Settings, choose account deletion, and confirm the request with the one-time code we send to the email address associated with your account. This confirmation exists to prevent anyone else from deleting your account. If you cannot access the application or your email address, you may instead contact our support team at support@voxum.net or via Telegram at @Voxum_Co_Support, and we will verify your identity before acting on the request.

15.2 Effect of Account Deletion

When you delete your account, your access to the Service ends immediately: you can no longer sign in, your bots stop generating recommendations, your push notification tokens are removed and no further notifications are sent to your devices. Your personal account information, including your email address, name and profile information, and the identifiers received from your sign-in provider, is permanently deleted within thirty (30) calendar days. Your trading configuration, bot settings, risk preferences and other personal settings are permanently deleted within the same period. Your manually entered positions, trade notes and annotations, uploaded images including chart screenshots, your strategies, your backtest runs and your conversations with the assistant are permanently deleted within the same period; uploaded images are removed from the Company’s storage. Your recommendation history and performance statistics may be retained in de-identified and aggregated form for the Company’s internal analytical purposes, provided that such data cannot reasonably be used to identify you. Any strategy or backtest result that you shared and that another user has already cloned remains in that user’s account, since the copy belongs to them. Deleting your account does not by itself cancel a subscription purchased through the Apple App Store or the Google Play Store. You must cancel such a subscription separately through the applicable platform to avoid continued billing, as the Company cannot cancel subscriptions managed by those platforms on your behalf.

15.3 Data Retained After Account Deletion

Notwithstanding the deletion of your account, the Company may retain certain information for the periods and purposes described in our Privacy Policy, including (a) payment and billing records as required by applicable tax, accounting, and financial reporting laws; (b) communications and support records for a reasonable period to resolve any pending disputes, claims, or inquiries; (c) technical logs and diagnostic information for security monitoring purposes; and (d) any other information that the Company is required or permitted to retain by applicable law, regulation, or legal process. A hashed version of your email address may be retained if your account was terminated for violations of these Terms of Use, solely for the purpose of preventing re-registration.

15.4 Deletion Is Irreversible

Account deletion is permanent and irreversible. Once your account has been deleted, we cannot recover your account, trading history, performance statistics, configurations, trade notes, uploaded images, strategies, backtest results, or any other data associated with it. You are advised to export anything you wish to keep before requesting deletion. If you wish to use the Service afterwards, you will need to create a new account, and your previous history will not be available.

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16. Changes

The revision date appears above. New users accept the presented revision. Material changes for existing users apply no earlier than 30 calendar days after notice unless expressly accepted sooner.

Mandatory legal changes and necessary security measures may apply sooner to the relevant extent with reasons. Non-adverse clarifications may apply on publication. New wording neither retrospectively changes accrued claims nor replaces separate data-processing consent.

Price changes also follow store rules. For a material reduction in paid features, we explain available termination and statutory compensation options. Continued use is not treated as a waiver of mandatory rights.

17. Law and disputes

UAE law and applicable Dubai laws apply. Mandatory consumer protection under the law of your habitual residence remains where applicable.

Competent Dubai courts hear disputes, subject to mandatory alternative jurisdiction and statutory rights to use another court. You may contact support first, but this is not a mandatory waiver of recourse to courts or regulators. These Terms do not shorten statutory claim periods to one year.

18. General provisions

If a term is invalid, the remainder operates to the lawful extent. Delayed enforcement is not a waiver. An assignment by the Company must not reduce mandatory user safeguards; required notice or consent remains necessary.

The Terms and incorporated documents describe the agreement but do not exclude mandatory pre-contract information or representations on which law permits reliance. Translations should convey the same meaning; no language priority overrides mandatory rights or UAE Arabic requirements.

19. Events beyond control

Natural disasters, external infrastructure failures and lawful prohibitions may prevent performance. Affected parties must reasonably mitigate consequences and explain material obstacles. This does not excuse reasonably preventable failures or remove mandatory termination or refund rights.

20. App stores

20.1 Apple App Store

If you download or use the Service through the Apple App Store, you acknowledge and agree that: (a) these Terms of Use are between you and the Company only, and not with Apple Inc. (“Apple”); Apple is not a party to these Terms of Use; (b) the Company, not Apple, is solely responsible for the Service, including its content, maintenance, support, and any claims relating thereto; (c) Apple has no obligation to provide any maintenance or support services for the Service; (d) in the event of any failure of the Service to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the Service; to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Service; (e) the Company, not Apple, is responsible for addressing any claims by you or any third party relating to the Service or your possession and use thereof, including product liability claims, any claim that the Service fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation; (f) in the event of any third-party claim that the Service or your possession and use of the Service infringes a third party’s intellectual property rights, the Company, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of any such claim; (g) Apple and its subsidiaries are third-party beneficiaries of these Terms of Use, and upon your acceptance of these Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third-party beneficiary; (h) you represent and warrant that you are not located in a country that is subject to a United States Government embargo or that has been designated by the United States Government as a “terrorist supporting” country, and that you are not listed on any United States Government list of prohibited or restricted parties; (i) you must comply with all applicable third-party terms of agreement when using the Service; and (j) you agree to comply with all applicable Apple usage rules as set forth in the Apple Media Services Terms and Conditions.

The Apple licence is non-transferable and covers Apple devices you own or control, subject to Apple's usage rules, including permitted Family Sharing and volume-purchase exceptions.

20.2 Google Play

An application acquired through Google Play is subject to applicable Google Play rules. The Company is responsible for its product and available support. Google's rights and store rules do not remove mandatory user rights. Google or the Company may handle a refund depending on the purchase and procedure.

21. Contact

Voxum Software Technology - FZCO. IFZA, Dubai, United Arab Emirates. Licence no. 79762.

Support and legal requests: support@voxum.net.

Telegram: @Voxum_Co_Support.

Explain the issue and provide a purchase identifier where relevant; do not send banking secrets.